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Different recognition results in two working batches.

Hi, I have two working batches: one for production, one for temp. I usually create new training batches by uploading invoices to "temp" working batch. Today I discovered that one supplier's invoices (the "trained" one) are not recognized when I put them in a production batch, but are perfectly recognized when I put them in temp batch.
What could be the reason for this behavior of Flexicapture 12?

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    Scott Chau

    It should behave the same unless the Batch are different batch type and in that case you could have different docdef set in the recognition tab.

    Too many what if in this scenario.   It might be best if you have a project and problem sample image to look at.  

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    M&M

    Hi,
    both batches are "Default" type.

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    Scott Chau

    Are you they are the exact same images and you didn't scan them in?  When you scan in images, there could be some differences.  Try this.  Open up the project setup station.  Go to the production folder and click on edit - copy.  Go to the temp folder and click edit - paste. This should make an exact copy of the same image in that the temp folder.  Now clear the results and rerun the recognition.  Does it behave the same? 

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    M&M

    I did it by copy-paste every time. Therefore, I am surprised by the differing results. Documents are not scans but generated PDFs. For now, it looks like only one vendor is affected.

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    Scott Chau

    That does look strange since it’s the same image with copy and paste. When you run recognition, can you check the recognition log? Are they the same?

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    M&M

    There are two differences:
    - quality of the match- processing time.

    Besides, the three yellow flags are the same in both cases.
    (Document 17 is temp batch and document 894 is production batch):

     

    EDIT:
    The pictures aren't looking good. Links to full resolution below:
    https://support.abbyy.com/hc/user_images/K6gwuUcxi277N3bFJgoSeA.jpeg
    https://support.abbyy.com/hc/user_images/Df5PqhlhFQE3DTWE50GQLw.jpeg
    https://support.abbyy.com/hc/user_images/512CcMdJrb2bOGW6Lwlfqg.jpeg

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    Scott Chau

    The different document number makes sense but the recognition quality doesn't.  This is probably going to be one were we actually need to see the project and sample image.  Go ahead and contact ABBYY support and upload your project there.

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    M&M

    Thanks Scott. I will do as you say.

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