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Another "Internal Error" question

I've seen this question a few other places on the forum, but no useful answers.

One of our customers is trying to OCR (https://cloud.ocrsdk.com/processImage) the following PDF document https://drive.google.com/file/d/1xiDF_c5adkdYCpv9UXhUzY7Yc92Fhebn/view with exportFormat=docx

 

It fails with the following response:

 

SimpleXMLElement Object
(
    [@attributes] => Array
    (
        [id] => d33819b5-e25a-4b29-a583-fc32cfb833a9
        [registrationTime] => 2020-09-30T11:46:41Z
        [statusChangeTime] => 2020-09-30T11:46:41Z
        [status] => ProcessingFailed
        [filesCount] => 1
        [credits] => 2455
        [error] => Internal error
    )

)

 

Question 1: Why does it fail?

Question 2: Is it possible to get a more detailed error message, so we don't have to ask on the forum?

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