Another "Internal Error" question

I've seen this question a few other places on the forum, but no useful answers.

One of our customers is trying to OCR ( the following PDF document with exportFormat=docx


It fails with the following response:


SimpleXMLElement Object
    [@attributes] => Array
        [id] => d33819b5-e25a-4b29-a583-fc32cfb833a9
        [registrationTime] => 2020-09-30T11:46:41Z
        [statusChangeTime] => 2020-09-30T11:46:41Z
        [status] => ProcessingFailed
        [filesCount] => 1
        [credits] => 2455
        [error] => Internal error



Question 1: Why does it fail?

Question 2: Is it possible to get a more detailed error message, so we don't have to ask on the forum?

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