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Loading a digitally signed document into FlexiCapture fails

I have a digitally signed document and while trying to upload it to FlexyCapture I got the message:

Enter # Time Message
-1 1 26.10.2020 17:42:38 File G: \ ABBYY \ images \ invoices \ Faktura_VAT_2020_10.pdf has been pre-processed
-1 2 October 26, 2020 17:42:39 Unknown error opening file G: \ ABBYY \ images \ invoices \ Invoice_VAT_2020_10.pdf.

Is this document type supported in FlexiCapture10? How can I upload and recognize a signed document?

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Comments

5 comments

  • Avatar
    Scott Chau

    Open the PDF file in Adobe Acrobat.  Check the properties.  Check if there are any restriction.  For example, if its password protected or Extraction is not allowed, we can't process it.

     

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  • Avatar
    Ewa Kasiniak

    Yes, thank you for your tip. Incl. Page Extraction is not alowed.

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  • Avatar
    Scott Chau

    If you still want to process it, you either have to remove the restriction or use a PDF printer like microsoft or cutePDF and it should remove the restriction.

    1
  • Avatar
    Ewa Kasiniak

    ok, I try

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  • Avatar
    Ewa Kasiniak

    Print to .xps resolves problem. Thank you again. You advise was very helpful.

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