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FCEngine Exception error

Hello,

I am using Flexi Capture, when I start a service, a get this error:

com.abbyy.FCEngine.EngineException: ERR_PROT_CANT_RUN_LICENSE SWAR-xxxx-xxxx-xxxx-xxxx-xxxx ERR_PROT_TS_USAGE_LIMITATION  

at com.abbyy.FCEngine.IEngineLoader.GetEngine(Native Method)

at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515) [?:?]

at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264) [?:?]

at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) [?:?]

at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) [?:?]

at java.base/java.lang.Thread.run(Thread.java:834) [?:?]

 

Can you please elaborate this and what to do about this error?

 

Thank you!

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    Scott Chau

    Marin,

    I would check with support for your specific issue but from looking at the log you provided, it looks like you're trying to do something that isn't allowed on your particular license.  For example, if you installed in a VM environment, trying to OCR Chinese,Japanese, Korean, etc.  Those need to be enabled on your license.  Also if you run out of pages, it could cause that issue too.  

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