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When will the user be registered as 'unknown'?

I am using abby registration server 4.

I'm using the RSSoopServiceSoap.startProcessFile() feature of registration server-4.0.jar.
 
In this process, the abby server intermittently enters the user column with the value "unknown" and fails to process the document.

The current suspicion is that the startProcessFile() function is executed and the input file is deleted immediately, which can cause 'unknown'?
 
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6 comments

  • Avatar
    Scott Chau

    Technically if you dropping files into the hotfolder (certain API setup does that), it doesn't know who put the file in there so its unknown.  If you had used a scan station to send it to RS4, it would list that user.  

    So in your case it does look like it picked up the file.  Is there any error message in the error log?

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    sungwonkim

    Looking at the event log, the following log is being recorded repeatedly.
    Could this be the cause?

     

    ABBYY Recognition Server Workflow {$workflow}: A sharing violation occurred while accessing {$filepath}

    ABBYY Recognition Server 4: Workflow {$workflow} stopped. Error: A sharing violation occurred while accessing {$filepath}

    ABBYY Recognition Server Workflow {$workflow}: {$xml.filepath} was not found.

     

     

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  • Avatar
    Scott Chau

    Open the Admin Console and look at the event log.  That error message doesn't tell me which workflow you're trying to use and what input folder you are trying to put it in

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    sungwonkim

    Should I provide the log like this?

     

    ABBYY Recognition Server Workflow "pdf": C:\workflows\pdf\input\af119f33-cf77-4e1a-ad07-d4b8c9a03e52.xml was not found.


    ABBYY Recognition Server Workflow "pdf": A sharing violation occurred while accessing C:\ProgramData\ABBYY Recognition Server 4.0\RS4WF\Images\pdf\j174137_c6cf3e60-e73f-496a-9e26-e782bc835e3c.


    ABBYY Recognition Server Workflow "pdf": A sharing violation occurred while accessing C:\ProgramData\ABBYY Recognition Server 4.0\RS4WF\Images\pdf\j174137_c6cf3e60-e73f-496a-9e26-e782bc835e3c.

     

    ABBYY Recognition Server 4: Workflow pdf stopped. Error: A sharing violation occurred while accessing C:\ProgramData\ABBYY Recognition Server 4.0\RS4WF\Images\pdf\j44027_fd30ced5-78d4-430e-93f4-b8a8b2f8c09d.

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  • Avatar
    Scott Chau

    Interesting.  The folder "C:\workflows\pdf\input\af119f33-cf77-4e1a-ad07-d4b8c9a03e52.xml was not found." is your workflow input folder but it says it can't find the XML ticket.   Is that folder correct for your workflow?

    The other folders are the internal and being used by Recognition Server for processing.  I don't have Recognition Server 4 installed anymore but there were 3 service that should be running.  License, Server and Processing station.  The Server and Processing should be running under Network Service.

    Lets rule out a couple things.  First make sure your Recognition Serve is actually working normally.

    Use the hot folder of a workflow.  Does it pick it up and process correctly?  If not, your install of RS4 is the issue.  If it does process correctly, its an issue with your API integration.  Maybe the XML ticket it create is invalid.  

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    sungwonkim

    When I saved the document in a hot folder, it was registered as Unknown, but it was confirmed that it was processed normally.

    I think I need to find the cause in my API integration.
    Thank you for your comments

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