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Changing the ABBYY services from Local system to Service account

We have ABBYY FineReader Server 14.0 running with the following services:

- ABBYY.Licensing.FineReaderServer.14.0

- ABBYY.ProcStation.FineReaderServer.14.0

- ABBYY.Server.FineReaderServer.14.0

Initially it was running with Local System account. When changing it to run the services with a new service account ABBYY returns below error :

"ABBYY FineReader Server 14: The license counter is damaged: 258
Please contact the ABBYY technical support service."

Is it possible to run ABBYY FineReader Server 14.0 other than Local System account?

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3 comments

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    Scott Chau

    Just checked.  I was able to run all 3 services as a service account.  If you put it back to Local Service does the error go away?  If it does, you might be on an old version of FineReader Server 14.  I tested on 14.0.3.374; part # 1340.22.

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    Soeropaiman, G.F.D. (Giljano)

    I have installed the FineReader Server 14 14.0.3.374 part # 1340.22.

    I'm able to run the services with service account but when processing a document an error appears in ABBYY eventlog:

    "ABBYY FineReader Server 14: The license counter is damaged: 258
    Please contact the ABBYY technical support service."

    Also Processing Stations turns into state "Not Available"

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  • Avatar
    Scott Chau

    I have no issue running it under a service account  If you put everything back to Local System does it work?  If not, you have some other issue not related to the Service Account setting.  In that case I would create a support case.  More than likely something is not installed correctly or damage.

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