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Some PDF files always go to exceptions folder

Hi,

We use Flexicapture 12. Some PDF files end up in the exceptions folder. When I open them they look just fine. I tried putting them back in the hot folder, but it keeps ending up in the exceptions folder.

If I print the PDF as a new PDF file (open the file, print, select print to pdf as the printer), there is no problem with the new file and it works fine for ABBYY (it does get slightly more fuzzy). The size varies but my main example is 269KB.

So I guess there is something about these files, but if other applications can open them perfectly, why are these files not working for ABBYY Flexicapture?

Does anybody have any ideas?

Regards,
Dimitri van Gameren

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5 comments

  • Avatar
    Maksym Diachenko

    Hi Dimitri, 

    It might be related to the pdf security properties. 
    FC will not be able to process files if the pdf file has the:
    a. Content Copying and Content Copying for Accessibility set to Not Allowed
    b. Content Copying and Page Extraction set to Not Allowed
    c. Content Copying for Accessibility and Page Extraction set to Not Allowed
    d. All 3 are set to Not Allowed.
    You can check the security properties in most of the pdf readers in the properties on the file. 
    You can create a support ticket and share some samples so we can help with the investigation on our end. 

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  • Avatar
    Dimitri van Gameren

    Hi Maksym,

    Thank you for your reply. You are correct. I do have some questions:

    - Why is it not possible to process them in these cases?
    - If printing it as a pdf solves this why can't ABBYY do this, perhaps as an extra option?

    Thanks in advance.

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  • Avatar
    Frank Delgado

    Hi Dimitri,

    I have some answers for you:
    - Why is it not possible to process them in these cases?
    If for example, a PDF is password protected, FC won't be able to process it automatically.
    You will always have the possibility to load it manually, and then insert its password:


    - If printing it as a pdf solves this why can't ABBYY do this, perhaps as an extra option?
    I believe this was already considered and discarded due to legal reasons.
    In my opinion, if a PDF is somehow protected for some reason, ABBYY won't develop technology to directly help to break that protection.
    In any case, if Printing is allowed in the PDF properties, you may use the approach suggested at the end of the below article:
    https://support.abbyy.com/hc/en-us/articles/360012158379

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  • Avatar
    Dimitri van Gameren

    Hi Frank,

    Thank you for your reply.

    Regarding password protected PDFs I totally agree. However this is not about password protected PDFs. It is about PDFs where copy content is Not allowed. Is there no difference between these 2 cases in your opinion?

    We think asking the users to navigate to the exceptions folder and doing this manually is a waste of time IF it can be automated. So ofcourse if there is no solution we will use this option.

    Thanks for your time and effort.

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  • Avatar
    Frank Delgado

    Hi Dimitri,

    Is there no difference between these 2 cases in your opinion?
    Yes, Copy content Not allowed won't trigger the pop-up window to be processed manually like the Password protected ones.
    I think it's worth testing if with the option "Use OCR only" such PDFs are processed.
    In my understanding, the "Copy content" protection is related to the text layer only:


    In any case, as my mate Maksym mentioned, you can always create a ticket for our Support team and we will investigate further:
    Submit request

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