Training License Expiry & Extension Policy

Hi,

I have enrolled for eLearning: ABBYY FlexiCapture 12 Basic training & configured VM for same on 17 Jan 2022

But as I can see the expiry of this license is showing as 31 Jan 2022, so can you please provide exact number of days this free license is provided & any process to extend it with cost if any

Thanks,

Jignesh

 

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  • Avatar
    Margarita Nefedova

    Hi  Jignesh Khakhriya,

    When your license expires, you can always download the latest version of the Virtual Machine using the link provided in the course materials. You should go to the first lesson description or use the "Credentials and VM Installation" file.

    If downloading a new Virtual Machine is not a suitable solution, you can contact us after the expiration date and ask for a new license file.


    Best regards, 
    Margarita
    1
  • Avatar
    Jignesh Khakhriya

    Thanks Magrita for quick replay

    Just wanted to confirm on email id to contact for new license file & I hope it will not cost anything extra :)

    Thanks,

    Jignesh

    1
  • Avatar
    Margarita Nefedova

    Jignesh,

    You can contact us by submitting a request via https://support.abbyy.com/hc/en-us/requests/new.
    A new license will be free of charge. The VM with a license is available for students during the whole learning process.

    When you submit a new request, please choose "ABBYY University" as a support product.

    Best regards, 
    Margarita

    1
  • Avatar
    Jignesh Khakhriya

    Thanks Margarita, Just created request (#472574)  for license renewal on above link, as we have multiple developers involved in this training - can we raise bulk request for multiple Learning VMs ?

     

    0
  • Avatar
    Ksenia Khitrina

    Hi Jignesh,

    The ticket #472574 was solved. 

    Best regards,

    Ksenia

    0

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