Cannot access saved work as PDF & OCR

Good morning,

I am having issues accessing my digitised work.

Last week, after scanning several pages, I saved my work as usual, both as a PDF on my desktop and then as an OCR in ABBYY Fine Reader.

For some reason I am unable to access both. See below what I get when I try to open the folder from my desktop:


When I try to access the OCR, it states


Please help, I have scanned over 300 pages and cannot afford to start afresh.

Kind regards,


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    Victoria Dvornikova

    Hello  Lola Adesanya,

    I have created a ticket based on the issue description. Please await a reply from our Customer Support specialist.


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