I've successfully used FineReader OCR Pro many times in the past - but, today, for some strange reason I am unable to draw a Text Area, or any other area after importing an image file. When attempting to draw a Text Area onto the imported image file I can see the cursor changing to the appropriate indicator - indicating that I'm about to draw a Text Area - but, when I try to draw a Text Area rectangle nothing appears (no response - no error message - just nothing). This was something I could easily do in the past. So, why is this happening now? Am I doing something wrong? I've rebooted the computer and all the standard troubleshooting. Either I'm totally doing it wrong or your software quit working correctly. Do I need to reactivate a license or something? (I don't get any message or indication that there's a license problem)
I've tried emailing email@example.com to get help - but instead of getting help I was referred to dysfunctional abbyy support website and therefore was not able to initiate a support ticket.
Here is my software information:
FineReader OCR Pro
Version 12.1.14 (1052435) Part: 1168/24
Serial Number FSRP-1200-0000-6152-8328-0826
I'm using a 2015 MacBook Pro running macOS Monterey 12.4
Any help is much appreciated!