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Scanner preview does no longer work

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Written by Torsten Hesse
  • 3

Hello,

I installed ABBYY FineReader PDF 16 two weeks ago and scanned and digitized about 250 pages. Suddenly, a small blue box appeared with the information that—I don’t remember exactly—ABBYY deleted the first page (it was in English, although the language of the app is German). I thought I had made some mistake, clicked “OK” in the box, and closed and restarted the app. But now, the preview function has no longer worked, and the preview button has disappeared. This has remained unchanged even after restarting the PC.

Did I make a mistake, or have I reached a limit of pages that I’m allowed to process? I don’t use ABBYY FineReader commercially; I’m digitizing old volumes of a magazine of a poetry association (a non-profit organization), and I don’t get money for this.

What can I do to solve the problem?

Torsten

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    Victoria Dvornikova

    Hello Torsten,

    I have created a support ticket based on your post here. Our Customer Support agent will contact you soon.

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    Torsten Hesse

    Hello Victoria,

    Thank you for creating the support ticket. I received an email from Daria Sokol from the support team with some questions and was supposed to reply to that email, but when I did, I got the following error message from the mail delivery system: 

    “A message that you sent could not be delivered to one
or more of its recipients. This is a permanent error.
The following address failed:   support@abbyy.com:
    SMTP error from remote server for GREETING command,
    host: mx5.abbyy.com (88.217.190.118)    
reason: 554-mx5.abbyy.com 554 
Your access to this mail system has been rejected due 
to the sending MTA's poor reputation. If you believe 
that this failure is in error, please contact the intended
recipient via alternate means.”
    What can I do?
    Best regards,
    Torsten
    0
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    Torsten Hesse

    Hello Victoria,

    The problem has solved, It had to do with the TWAIN interface. I don't need further support.

    Thank you, best regards,

    Torsten

    0

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