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Flexilayout and ProjectSetup don't recognize same fields or have different results

My flexilayout recognize all blocks propertly however when I create the document definition has differente results

FLEXILAYOUT RESULTS:

PROJECT SETUP STATION RESULTS:

Also I'll post my pre-recognitions properties:

And my recognitions properties on document definition:

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    Dmytro Bezus

    Hello Alexander,

    To troubleshoot the error, you can create additional blocks for the keywords you are using to capture the values. If these fields are not recognized during processing, then check the image processing profiles. Possibly "OCR only" mode could be helpful:

    If this isn't the case, please create a report a bug to the support team.

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  • Avatar
    Alexander Flores

    Ok i'll try to add blocks for keywords. Create a report bug to the support team has any additional cost?

     

     

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  • Avatar
    Dmytro Bezus

    Hello Alexander,

    The support request is free of charge. So if you have recognition issues you can create a ticket about it.

    Kind regards,

    Dmytro

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