Several issues with UK invoices not extracting currency. An original problem with not extracting UK currency was solved by adding £ to the currency field alphabet of the European invoices DocDef. Testing has now switched to different business units, one of which has France as the country. The invoice is identical to one that works fine with the UK business unit with currency in UK pounds but currency has not extracted.
The same invoice with Euros as the currency extracts perfectly so I've tried adding French language and £, GBP to the French currency list but it did not work.
If I set default currency to GBP then the euro invoice is extracted as GBP - even though it was not previously blank
Another invoice with a UK BU but no currency is showing as "S" for currency picked up from the phrase "Pounds Sterling"
Can I have some insight into how currency extraction works and how I can control it please. Note there is a custom flexilayout added into the DocDef
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Hello,
Could you please clarify where you exactly add the currency symbols? As described in “Country and language settings” article, you should add the symbol to the country from the “Countries and Languages” list.
We would appreciate if you send us some samples demonstrating the described issue.
These were the instructions received from support for the original problem of not extracting £ currency on UK invoices
1. Open your Document Definition, select the Currency field and click Properties.
2. Go on the Data tab, click the top Edit button and then click Edit for the CustomCurrency data type.
3. Open the Alphabet tab and add £ character in the list using the Customize button.
The samples attached are the same invoice layout used by us for testing. When the BU is UK and currency is GBP, the currency is extracted almost 100%. When BU is French & currency is Euros, it is extracted. When BU is French but currency is GBP it is NOT extracted. We found the problem when we tested with a French BU address on the invoice, however, we have another project where the BU is French and the invoice is French and currency is not being extracted on several invoices. I notice that not all of the BU details are returned, country seems to get missed a lot, but the lack of BU country does not seem to affect whether or not currency is extracted.
Hello,
Thank you for the samples. To resolve this issue please send your project, your samples and this description to the regional support.
Thanks Ekaterina, I have raised a support ticket and they have samples but have not yet requested the project
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