コミュニティ

Title

Customizable Manual Review Link Expiration Notifications

Product Family

Vantage

Product Area

Manual Review Integration

Feature Request

Currently, when a Manual Review link expires, ABBYY Vantage displays the generic error message "Something went wrong." Since there is no option to customize this message, users are not informed that the link has expired or what action they should take next, resulting in confusion and unnecessary support efforts.

Introduce a configurable error message for expired Manual Review links, allowing administrators to define user-friendly text. For example:

"The Manual Review link has expired. Please request a new Manual Review link or recreate the transaction to continue."

Providing a more descriptive and customizable message would improve the user experience by clearly communicating the reason for the error and guiding users toward the appropriate resolution.

Pain Point

The current generic error message does not indicate that the Manual Review link has expired, causing confusion for end users. As a result, users often spend time troubleshooting the issue or raise unnecessary support requests, increasing operational overhead and delaying document processing.

Impact / Desired Outcome

• Improve the end-user experience with clear, actionable error messages.
• Reduce unnecessary troubleshooting and support tickets related to expired Manual Review links.
• Minimize processing delays by directing users to the correct resolution immediately.
• Allow organizations to customize error messages to align with their business processes and user guidance.
• Increase overall usability and reduce confusion during the Manual Review workflow.