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Web Capture Plugin Errors

We're trying to enable the utilisation of both the Web Capture Station and Web Scanning Station.

We've installed the plugin on end user machines:

but then when trying to access the specific pages in the web console we get the following error for both Web Capture and Web Scanning Stations:

 

Could you advise on:

a) potential reasons & fixes

b) information on where we could identify specific error information

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    Adrian Enders

    It's an access issue. You can try hitting F12 in the web browser and seeing if that gave you more information. The cause could be multiple things: access or config.

    These are web service calls. A tracing utility like Fiddler is helpful for troubleshooting web communication. Or Wireshark.

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