Symptoms

When starting the workflow in the FineReader Server 14, you may receive this error message: "Fail to start workflow. Cannot start a workflow because the server has been stopped".

Cause

This error may occur due to either the FineReader Server service is stopped or you don't have an active license.

Then check and make sure the FineReader Server is running such as:

Resolution

Check to make sure that you have a valid active license with the status Current, has pages count available to process, and doesn't expire such as: