Our AI-powered chatbot is here to help you find answers faster. It scans our Help Center content to give you quick, relevant responses so you don’t have to dig through multiple articles. Think of it as a smart shortcut to the support information you need.
🤖How to access the chatbot
Click the red and black chat bubble in the bottom-right corner of the webpage to open the chatbot
You must be logged in to your account to access the chatbot.
✅What the chatbot can do
- Searches our support content for relevant answers.
- Summarizes or explains information in a simpler way.
- Guides you step-by-step based on your questions.
⛑️If you still need help
Our chatbot gives one response per question. It can’t guide a conversation or ask follow-up questions. If it can’t solve your issue, it will either:
- Ask you to rephrase your question
-
Offer to connect you with a support agent
📍You can transfer your chat to a Support ticket by typing "connect me to Support" at any time during the chat
If you are transferred to a support agent:
This is not a live chat. You won't get a reply immediately.
- You'll be notified in the chatbot and by email when an agent responds.
- Response times depend on your support plan.
So while it feels like chat, the agent handoff works more like submitting a request but with notifications in the chat window when there's an update.