Symptoms
In some cases, you can face the issue when data from the documents can't be recognized and shown as dots.
Example:
Cause
Such behavior can be faced when some fonts from the document are missing from the processing station machine.
Resolution
To fix this issue you need to download fonts and put them into C:\Windows\Fonts directory.
You can find fonts here - https://docs.microsoft.com/en-us/typography/fonts/
Comments
3 comments
Hi,
The solution is not working for FRS. Any other way to resolve the issue?
Dear Monika.
I have created a ticket on your behalf so that our team of specialists can help you with this issue.
Sincerely,
Viacheslav Prodan
Head of Customer Support EMEA
Can you please reopen this
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