FlexiCapture can't recognize data due to fonts issues

 

Symptoms

In some cases, you can face the issue when data from the documents can't be recognized and shown as dots. 
Example:

Screenshot_37.png

Cause

Such behavior can be faced when some fonts from the document are missing from the processing station machine.

Resolution

To fix this issue you need to download fonts and put them into C:\Windows\Fonts directory.
You can find fonts here - https://docs.microsoft.com/en-us/typography/fonts/

 

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Comments

3 comments

  • Avatar
    Monika Kate

    Hi,

    The solution is not working for FRS. Any other way to resolve the issue?

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    Viacheslav Prodan

    Dear Monika.

    I have created a ticket on your behalf so that our team of specialists can help you with this issue.

     

    Sincerely,

    Viacheslav Prodan

    Head of Customer Support EMEA

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    Monika Kate

    Can you please reopen this

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