How to collect the FineReader Server 14 logs

Question

How to collect the FineReader Server 14 logs?

Answer

If the situation is reproduced on the latest build, please do the following:

  1. Turn on RPC, Error, General logging in FineReader Server Options:mceclip0.png
  2. Reproduce the situation, save the Diagnostic file after that and share the file with us:

Logs will be collected by the Diagnostic Tool. You can turn off logging after that as it can slow the system.

 

Note: Please make sure all stations are using the latest build. If you are using an older build, please consider updating, the distributive file is available via the link: https://www.abbyy.com/finereader-server-downloads

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