How to collect the FineReader Server 14 logs?
If the situation is reproduced on the latest build, please do the following:
- Turn on RPC, Error, General logging in FineReader Server Options:
- Reproduce the situation, save the Diagnostic file after that and share the file with us:
- Starting from FineReader Server Release 3 Update 2, in case of distributive installation, you can run the Diagnostic Tool for Processing Station from the context menu:
Logs will be collected by the Diagnostic Tool. You can turn off logging after that as it can slow the system.
Note: Please make sure all stations are using the latest build. If you are using an older build, please consider updating, the distributive file is available via the link: https://www.abbyy.com/finereader-server-downloads