How to collect the FineReader Server 14 logs


How to collect the FineReader Server 14 logs?


If the situation is reproduced on the latest build, please do the following:

  1. Turn on RPC, Error, General logging in FineReader Server Options:mceclip0.png
  2. Reproduce the situation, save the Diagnostic file after that and share the file with us:
  3. Starting from FineReader Server Release 3 Update 2, in case of distributive installation, you can run the Diagnostic Tool for Processing Station from the context menu:

Logs will be collected by the Diagnostic Tool. You can turn off logging after that as it can slow the system.


Note: Please make sure all stations are using the latest build. If you are using an older build, please consider updating, the distributive file is available via the link:

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