Question

How to collect the FineReader Server 14 logs?

Answer

If the situation is reproduced on the latest build, please do the following:

1. Turn on RPC, Error, General logging in FineReader Server Options:
2. Reproduce the situation, save the Diagnostic file after that and share the file with us:
3. Starting from FineReader Server Release 3 Update 2, in case of distributive installation, you can run the Diagnostic Tool for Processing Station from the context menu:
   

Logs will be collected by the Diagnostic Tool. You can turn off logging after that as it can slow the system.

Note: Please make sure all stations are using the latest build. If you are using an older build, please consider updating, the distributive file is available via the link: https://www.abbyy.com/finereader-server-downloads