File fails to import: <FileName> contains an invalid path

Symptoms

When importing the file using the import from Hot Folder, the document does not proceed to the Processed folder, the import task fails. The error in the import task reads: <FileName> contains an invalid path.

Cause

In the Windows environment, the total length of the path and filename should in summary be 260 characters or less. 

Resolution

Check the length of the full path to the file being imported (i.e., <HotFolderPath>+<FileName> string). It should contain 260 characters or less. If the string is longer, then you would need to rename the file for it to be successfully imported.

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Comments

2 comments

  • Avatar
    Gabriel Lopez Melino

    Hello, I'm having the same issue but my folder+ file does not exceed the 260 characters. Is there anything else I can check?

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  • Avatar
    Anton Vakhtel

    Hello Gabriel,

    Thank you for your questions.

    Let me create a ticket for your request, our support engineers will be in touch with you soon.

     

    Best regards,

    Anton Vakhtel

    0

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