Error while processing documents: Not enough memory

Symptoms

  • The error occurs while processing documents more than 1MB:
    Not enough memory
  • FlexiCapture 11 is installed.

Cause

This error often can be occurred on FlexiCapture 11. The reason lies in the fact that FlexiCapture 11 is a 32bit application. Even if It installed on 64bit OS it will use no more than 4GB of RAM.

Resolution

To avoid issues, consider applying the following recommendations:

  1. For more efficient usage of resources, it is recommended to install the application server on a separate machine from the license and processing servers.
  2. Optimize image size, count of pages in the document, dpi by way of splitting of images or documents, or converting images in 300dpi respectively.

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