Symptoms
For my image import profile, we want to access a shared mailbox (testmailbox) using a service account (testaccount).
We are using an IMAP server with the source: outlook.office365.com/mail/sharedmailbox@test.com.
The settings are using testaccoun@test.com as the login.
We can browse the testmailbox but cannot access testaccount.
Error: The mailbox 'mail/testaccount@test.com' was not found on IMAP server.
Cause
In the source field, you need to enter the IMAP server and mail folder.
Resolution
Try the following
source: outlook.office365.com
login: (user\shared mailbox) testaccount@test.com\testmailbox@test.com
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