- In the Windows Application Event log you see:
FlexiBr: Processing Server restart: Could not launch the licensing system: Failed to run license <your license number> The license counter is damaged: 258.
- In FlexiCapture 12 Administration & Monitoring Console at Summary tab license information is not shown with error:
Data could not be accessed
FlexiCapture 12 Licensing Service and Processing Server Service are running with improper user accounts: Licensing Service is running on behalf of "Network Service" account and Processing Server is running on behalf of "Local System" account.
- Stop FlexiCapture 12 Processing Server Service.
- Stop FlexiCapture 12 Licensing Service.
- Start FlexiCapture 12 Licensing Service on behalf of Local System account.
- Start FlexiCapture 12 Processing Server Service on behalf of Network Service account or proper domain account.