Remote Verification Station "Licence has expired" error

Avatar

Grace Goma

Symptoms

Can’t connect from a computer using a Remote Verification Station to the Server with the following error.

Cause

The issue could be related to the fact that the Processing Server service was not started, or the Processing Server was not added to the Processing Server monitor, or the user's computer was not added to the list of server stations.

Resolution

  • Check and make sure that the Processing Server service is running under Windows Services.
  • Make sure that your Processing Server is started and it has an IP of the PC with a Verification Station listed in the "Stations" list. ​
  • Please make sure that the Processing Server is pointing to the correct URL.
  • Also, if you've made changes to your license recently, please update your license from the License Manager.
  • Lastly, please make sure that the Remote Verification Station is in the same subnet/domain as the Processing Server.​

Was this article helpful?

0 out of 2 found this helpful

Have more questions? Submit a request

Comments

2 comments

Sort by Date Votes

Please sign in to leave a comment.