Symptoms

Automatic activation for the serial number is blocked after the local installation of FineReader PDF with a Concurrent license.

Cause

The Concurrent license is not implied for the local installation on one computer (standard software installation): Installation and activation methods by license type and product version. 

The program should be deployed in LAN with the installation of the License Server and License Manager and the creation of the administrative installation point. 

Resolution

Please submit a request and specify the program serial number. After the agent of the support team has increased the number of activations, please proceed as follows:

1. Remove the locally installed copy of the program as described in the article: 
   For FineReader PDF 16: How to completely remove FineReader PDF 16 for Windows
   For FineReader PDF 15: How to completely remove FineReader PDF 15 for Windows
2. Perform network installation of the program as described in the article: 

• For FineReader PDF 16: Deploying FineReader PDF in LAN (installation on more than one computer).
• For FineReader PDF 15: Deploying FineReader PDF 15 in LAN (installation on more than one computer)