Error: An error occurred while acquiring or verifying the package: FineReaderServer


While installing FineReader Server 14see the following error message appears:

Abbyy.FineReader.Server.Setup.UI.Model: *** ERROR: An error occurred while acquiring or verifying the package: FineReaderServer.


There are several possible causes for this issue:

  • Corrupted distribution kit
  • System updates are not installed
  • Certificate problem


Corrupted distribution kit

  1. Remove unpacked distribution kit (C:\temp\ABBYY FineReader Server
  2. Download the distribution kit anew and unpack it into another folder.
    Please use the following link:
  3. Please check EXE and MSI files once more as before and make sure that the Certification path is displayed as on the screenshot below:

System updates are not installed

  1. The latest system updates must be installed on the machine for digital certificates to work correctly.
  2. Make sure that the time is set correctly on the machine and is synchronized with the network.

Certificate problem

  1. The issue occurs because certificate authority may not be available in the Trusted Root Certification Authorities of Windows (GlobalSign in that case). Please, check if it is available:
    The following certificate must be added to the specified path by the System Administrator.
    GlobalSign certificates can be downloaded from the official website:
    Information about importing and exporting certificates can be found here:
  2. You need to make sure that group security policies do not interfere with the installation of root certificates: Computer Configuration > Administrative Templates\System > Internet Communication Management

In case the issue persists, please contact ABBYY Technical Support and provide us with the logs:

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