Error: An error occurred while acquiring or verifying the package: FineReaderServer

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Mariia Indosova

  • Edited

Symptoms

While installing FineReader Server 14see the following error message appears:

Abbyy.FineReader.Server.Setup.UI.Model: *** ERROR: An error occurred while acquiring or verifying the package: FineReaderServer.

Cause

There are several possible causes for this issue:

  • Corrupted distribution kit
  • System updates are not installed
  • Certificate problem

Resolution

Corrupted distribution kit

  1. Remove unpacked distribution kit (C:\temp\ABBYY FineReader Server 14.0.x.xxx).
  2. Download the distribution kit anew and unpack it into another folder.
    Please use the following link:
    https://www.abbyy.com/finereader-server-downloads/
  3. Please check EXE and MSI files once more as before and make sure that the Certification path is displayed as on the screenshot below:
    mceclip0.png

System updates are not installed

  1. The latest system updates must be installed on the machine for digital certificates to work correctly.
  2. Make sure that the time is set correctly on the machine and is synchronized with the network.

Certificate problem

  1. The issue occurs because certificate authority may not be available in the Trusted Root Certification Authorities of Windows (GlobalSign in that case). Please, check if it is available:
    mceclip1.png
    The following certificate must be added to the specified path by the System Administrator.
    GlobalSign certificates can be downloaded from the official website:
    https://support.globalsign.com/customer/portal/articles/1426602-globalsign-root-certificates
    Information about importing and exporting certificates can be found here:
    https://support.globalsign.com/customer/en/portal/articles/1217281-import-and-export-certificate---microsoft-windows
  2. You need to make sure that group security policies do not interfere with the installation of root certificates: Computer Configuration > Administrative Templates\System > Internet Communication Management
    mceclip2.png

In case the issue persists, please contact ABBYY Technical Support and provide us with the logs:

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