Error during processing a document: Cannot process page because licensed page limit was reached.

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Andrii Biletskyi

  • Edited

Symptoms

Error while processing a document:

Document 1: Page 1 (12): Cannot process page because licensed page limit was reached.

image001 (21).png

Cause

A user had the session locked and that is the reason for the task failing.

Resolution

  • Identify the locked task
  • Clearing that lock allows the batch to process.
  • All active sessions are available in the Administration & Monitoring Console > System Monitor > Sessions.
  • To close the locked session, check the appropriate one and delete it:

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