Symptoms

When trying to import the data using the API, empty batches are created and the following error is shown in the task logs:

Could not load the source image 'XXX' for the document with ID '1' from the Application Server

Cause

The Application Server URL specified in the request points to the incorrect location or the .Net Runtime Framework is missing.

Resolution

To fix the issue, please check whether the URL specified in the request contains the correct reference to the Application Server machine. Alternatively, try substituting the server name with the IP address to omit any possible errors caused by the DNS.

Also, if the .Net Runtime Framework is missing, please proceed with the following steps:

1. Visit the official Microsoft website and navigate to the .NET downloads page.
2. Find the required version of the .NET runtime download option and click on it.
3. Follow the on-screen instructions to download the runtime installer.
4. Once the download is complete, run the installer and follow the installation wizard prompts.
5. After the installation is finished, the .NET runtime framework is successfully installed on the system.