Symptoms

When trying to export Workflow settings or Configuration file the following error message appears:

"The system cannot find the path specified."

Cause

The error message described may occur because of several reasons:

1. Windows username was changed;
2. Documents or other default user folder is not available (was removed or redirected);

3. Invalid Registry branches paths.

Resolution

1. Windows username:
   • Open the Windows Environment Variables (go to Control Panel > System and Security > System > Advanced System Settings, click Environment Variables...,);
   • Check the TEMP and TMP variables values (it should contain your Windows username);
   • Correct the inconsistency between the values or try to change them to C:\Temp.
2. Documents(or other defaults user folders):
   • Open C:\Users\%username%;
   • Create Documents folder if it doesn't exist.
3. Registry branches:
   • Press Windows + R on a keyboard, enter Regedit, and launch registry editor as administrator.
   • In the registry editor find the registry branches:
     • HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders;
     • HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders.
   • Make sure that the correct paths for all user folders are displayed in the registry branches.