Error: A sharing violation occurred while accessing <a file storage path> - FlexiCapture

This article describes the possible causes of this error and provides resolutions for each.  

Cause: Antivirus

  • An antivirus or endpoint security tool is blocking FlexiCapture components, which affects the processing of documents.

Resolution

Cause: Access is restricted

  • Some of the accounts used by the FlexiCapture cannot access the mentioned files.

Resolution

Cause: File is already in use

  • Two processes accessed the same file at the same time.
    • This can happen due to a heavy workload (for example, the FlexiCapture component was not able to free the file in time).

Resolution

  • If this is the case, and the above error does not affect the processing, then the error does not require any specific actions for elimination.

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