Some antiviruses can block or interrupt the normal work of FlexiCapture and cause errors with installation, licenses, and more. The resolution in such cases could be adding FlexiCapture components to the whitelist of your antivirus. 

Prerequisites

• You must have read/write access to the following:
  • Input, Output, and Exceptions folders of all workflows set up on the server
  • The images that will be processed
  • The C:\ProgramData\ABBYY FineReader Server 14.0\SC14WF folder and all files contained in that folder

Folder locations to exclude

Installation folders

• C:\Program Files\ABBYY FlexiCapture 12 Servers
  • on the application server and processing server machines
• C:\Program Files\ABBYY FlexiCapture 12 Stations
  • on machines with processing stations and user stations such as Verification Station and Project Setup Station

Folders containing logs, settings, and temporary files 

on all of the machines with FlexiCapture components

• C:\ProgramData\ABBYY\FlexiCapture
• C:\Users\%USERNAME%\AppData\Local\ABBYY\FlexiCapture
• C:\Users\%USERNAME%\AppData\Roaming\ABBYY\FlexiCapture
• C:\Users\All Users\ABBYY\FlexiCapture
• %TEMP% 
  • on Processing Stations
• Hot folders used in FlexiCapture projects.

For databases using external file storage

• Add the FlexiCapture file storage folder 

Services and processes to exclude

• FlexiBrSvc.exe 
  • processing server and processing stations
• FlexiEx.exe 
  • project setup station and verification station background executors
• w3wp.exe
  • FlexiCapture IIS application pools
• FlexiCapture.exe
  • default station executor
• ScanStationFC.exe
  • scanning station executor
• ScanningPluginBR.exe
  • web scanning station executor
• LicensingService.exe
  • license service executor
• World Wide Web Publishing Service