How to troubleshoot "Cannot configure database ... SOAP Server Application Faulted" error message

Symptoms

When creating a new Database in the Administration and Monitoring Station, the following error is shown:

Cannot configure database ... SOAP Server Application Faulted

Cause

The configuration process doesn't have all the needed permissions to create the database

Resolution

  1. Check if UAC was disabled during the installation as per the installation Guide:
    Installation.
  2. Make sure to run the browser as administrator:
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    Please note: Launching Microsoft Edge in administrator mode might fail despite selecting the "Run as administrator" option. Try another browser like Chrome/Firefox.
  3. Try to create a separate user with full access to the database.
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    Try to create a dummy new table using this user to check if it can create tables and insert data. Then try to set up the FlexiCapture database using this user account.
  4. Make sure that the SQL Server is set to the mixed authentication mode. To change the security authentication mode to the mixed mode:
    • In SQL Server Management Studio Object Explorer, right-click the server, and then click Properties.
    • On the Security page, under Server authentication, select SQL Server and Windows Authentication mode, and then click OK.
  5. Check the Application Pools as per the following article: "Cannot configure database ... SOAP Server Application Faulted" error while creating or connecting to FlexiCapture database.

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