How do I contact ABBYY Customer Support?

  • Edited

Extended Support Package (formerly Enterprise) customers have the option to submit a request via email.

All other customers can contact ABBYY Customer Support using one of the following methods:

Option 1: Submit a request using the ABBYY Chatbot

  1. Click the chat icon in the bottom-right corner of the Help Center.
  2. Start a conversation with the chatbot.
  3. If the chatbot cannot resolve your request, type “connect me to Support” to begin the ticket submission process.
  4. Provide the requested details and submit the form.

Once submitted, your request is automatically routed to ABBYY Customer Support.

Option 2: Submit a request through the ABBYY Help Center

  1. Click the Submit Request button at the top of the ABBYY Help Center. 
  2. Fill out all the required fields and click Submit.

You must be logged in to submit a request. If you have not registered for our ABBYY Help Center you will be prompted to do so.

Alternate Option: Try asking your peers in the Community

The ABBYY Community is a place to connect with other customers and share experiences or best practices.  Check it out to see if others have experienced something similar or have a workaround/solution.

➡️Community Guidelines

The Community is not a replacement for submitting a support ticket and is not monitored by ABBYY Support, so please use one of the options above for product issues or urgent requests.

Was this article helpful?

11 out of 31 found this helpful

Have more questions? Submit a request