Contact ABBYY Customer Support using one of the following methods:
Option 1: Submit a request using the Chatbot
You must be logged in to access the chatbot. If you have not registered for our ABBYY Help Center you will be prompted to do so.
- Click the chat icon in the bottom-right corner of the Help Center.
- Start a conversation with the chatbot.
- If the chatbot cannot resolve your request, type “connect me to Support” to begin the ticket submission process.
- Provide the requested details and submit the form.
Once submitted, your request is automatically routed to ABBYY Customer Support.
Option 2: Submit a request through the Help Center
- Click the Submit Request button at the top of the ABBYY Help Center.
- Fill out all the required fields and click Submit.
You must be logged in to submit a request. If you have not registered for our ABBYY Help Center you will be prompted to do so.
Alternate Option: Try asking your peers in the Community
The ABBYY Community is a place to connect with other customers and share experiences or best practices. Check it out to see if others have experienced something similar or have a workaround/solution.
The Community is not a replacement for submitting a support ticket and is not monitored by ABBYY Support, so please use one of the options above for product issues or urgent requests.
Request Form Required Fields
Fields with an asterisk (*) are required to submit a request.
- CC – list of emails to add to the request
-
Purpose of your request – select the appropriate option from the drop-down list:
- I'm experiencing an issue with existing functionality
- I'd like to suggest a new feature or enhancement
- I need help with something else
- Subject – a concise description of the issue
- Suggested articles – based on the subject of your request, you might be offered a number of articles from the Help Center.
-
Description – provide a detailed description of the issue. Include:
- Product version
- Steps to reproduce the issue
- Any troubleshooting steps you attempted
-
Country - select the country you reside in
⚠️You must select a country from the drop-down even if it's auto-populated. If you don't, the form will not be submitted. - License number – if applicable, provide the license serial number for the affected product
- Build number – if applicable, provide the build number. To determine the build number, check the Help>About dialog
-
System environment – if applicable, select the environment where the problem occurred
- Test
- Production
- Business operation impact – if applicable, select the level of impact that the issue has on your business processes
- ◻️Privacy Policy - be sure to select the check box indicating you have read and agree with ABBYY's Privacy Policy
- Attachments – attach any screenshots, projects or documents that may assist the Support Professional to troubleshoot the issue
Once finished, click Submit.
After submitting a support request, you will be forwarded to the support request page.
You will also receive an email confirming that ABBYY Customer Support received your support request and containing a link to the support request in your Help Center profile.