Batches are not processing in scanning stage

Symptoms

All the batches that there are imported in the batch list are kept in the stage “Scanning” and never advance in the workflow. The ABBYY services are running:
mceclip1.png

Cause

Possible reasons of this issue:

  1. Applications services are not runing;
  2. Processing station wasn`t added.

Resolution

In order to solve this issue, please:

  1. Open Processing Server Monitor tool from Start menu > ABBYY FlexiCapture Servers folder. Then if you don't have servers added yet, press add server and actually add the server (by default location is machine name or localhost).mceclip5.png
  2. Then expand the server and check stations, if you don't have stations in the list add them in a similar way as a server. mceclip6.png
  3. Click on the "plus sign" and add the Processing station.

    Once the station will be added, all documents stuck at the scanning stage will be processed.

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