Failed to retrieve part of a job log

Symptoms

When accessing the job log, an error message is shown.
Title: remote management Console
Text: Double internal error! Application terminated.

Another modal window is shown with the following error:
Failed to retrieve part of a job log. Internal program error:
d:\TfsBuildAgent\_work\13\s\Build\RS\Libs\Lib.OCRServerLib\src\Job\JobsLogTable.cpp, 1101

Cause

It could happen in case of a sudden system restart that occurred during the job queue update. The update was interrupted and now the job file (the XML file corresponding to the job) contains garbage.

Resolution

Here are a few steps that should resolve the error
Note: (Perform each next step in case the issue is not resolved)

  1. Simply try to clear the job log: (Right-click on Job Log --> Clear log)
  2. Collect logs and send them to support
    How to collect the FineReader Server 14 logs

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