1. Click the Submit Request button at the top of the ABBYY Help Center. 

   You must be logged in to submit a request. If you have not registered for our ABBYY Help Center you will be prompted to do so.

2. Select the product you need support with from the drop-down list.
   The fields of the request vary depending on the product you select.
3. Fill out the request fields. Fields with an asterisk (*) are required to submit a request. 
   • CC – list of emails to add to the request
   • Purpose of your request – select the appropriate option from the drop-down list:
     • I'm experiencing an issue with existing functionality
     • I'd like to suggest a new feature or enhancement
     • I need help with something else
   • Subject – a concise description of the issue
   • Suggested articles – based on the subject of your request, you might be offered a number of articles from the Help Center.
   • Description – provide a detailed description of the issue. Include:
     • Product version
     • Steps to reproduce the issue
     • Any troubleshooting steps you attempted
   • Country - select the country you reside in
     ⚠️You must select a country from the drop-down even if it's auto-populated. If you don't, the form will not be submitted.
   • License number – if applicable, provide the license serial number for the affected product
   • Build number – if applicable, provide the build number. To determine the build number, check the Help>About dialog
   • System environment – if applicable, select the environment where the problem occurred 
     • Test 
     • Production
   • Business operation impact – if applicable, select the level of impact that the issue has on your business processes
   • ◻️Privacy Policy - be sure to select the check box indicating you have read and agree with ABBYY's Privacy Policy
   • Attachments – attach any screenshots, projects or documents that may assist the Support Professional to troubleshoot the issue 
4. Once finished, click Submit.

After submitting a support request, you will be forwarded to the support request page.

You will also receive an email confirming that  ABBYY Customer Support received your support request and containing a link to the support request in your Help Center profile.