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FineReader Server 14 installation fails due to Error 1920 (ABBYY.Licensing.FineReaderServer.14.0 failed to start). None of the published solutions helps.

I'm trying to install FineReader Server 14 on a workstation with Windows 10 Enterprise, protected by McAfee and Carbon Black. I have admin rights for my machine, and I run the latest version of the installer, FRS14_R4_U1_P1_1340.36_14.0.4.680_x64.exe, as admin.

Here is the error log I get:

[3860:4180][2024-05-01T13:50:08]i323: Registering package dependency provider: {AF140064-0301-0001-0000-074957833700}, version: 14.04.680, package: FineReaderServer
[3860:4180][2024-05-01T13:50:08]i301: Applying execute package: FineReaderServer, action: Install, path: C:\ProgramData\Package Cache\{AF140064-0301-0001-0000-074957833700}v14.04.680\ABBYY FineReader Server 14.0 x64.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLDIR="C:\Program Files\ABBYY FineReader Server 14.0" SERVICELOGIN="" SERVICEUSER="" SERVICEDOMAIN="" SERVICEPASSWORD="*****" SERVERLOCATION="localhost" SCAN_STATION_CONFIG_EXISTS="0" CREATE_NAMED_PIPES_NETWORK_SETTINGS="" CREATE_TCP_IP_NETWORK_SETTINGS="" SERVERPORT1="" SERVERPORT2="" STATIONPORT="" FEEDGENERATORPORT="" TRANSFORMS=":1033" WEBAPI_SITE_NAME="FineReader Server 14" WEBAPI_SITE_PORT="8080" NEED_CHANGE_SECURITYMODE="0" NEED_CHANGE_KERBEROS_AUTH="0" UNINSTALL_WEBCONFIG="0" UNINSTALL_DCS_CONFIG="0" ADDLOCAL="FeatureServerManager,FeatureConsole,FeatureProcessingStation,FeatureScanningStation,FeatureSupportIsis,FeatureIndexingStation,FeatureVerificationStation,FeatureCoreFiles,FeatureServerLegacySecurity,FeatureUseNtlmAuth"'
[35D0:4214][2024-05-01T13:54:29]i000: Abbyy.FineReader.Server.Setup.UI.Model: OnApplyError
PackageId: FineReaderServer
Error Data:1920;ABBYY FineReader Server 14.0 - Licensing Service;ABBYY.Licensing.FineReaderServer.14.0
ErrorCode: 1920
ErrorMessage: Service 'ABBYY FineReader Server 14.0 - Licensing Service' (ABBYY.Licensing.FineReaderServer.14.0) failed to start.  Verify that you have sufficient privileges to start system services.
ErrorType: WindowsInstaller
UIHint: 5
[35D0:4214][2024-05-01T13:54:29]e000: Abbyy.FineReader.Server.Setup.UI.Model: *** ERROR_SKIP: Service 'ABBYY FineReader Server 14.0 - Licensing Service' (ABBYY.Licensing.FineReaderServer.14.0) failed to start.  Verify that you have sufficient privileges to start system services.
[3860:4180][2024-05-01T13:54:33]e000: Error 0x80070643: Failed to install MSI package.
[3860:4180][2024-05-01T13:54:33]e000: Error 0x80070643: Failed to execute MSI package.
[35D0:4214][2024-05-01T13:54:33]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[35D0:4214][2024-05-01T13:54:33]e000: Abbyy.FineReader.Server.Setup.UI.Model: *** ERROR: An error occurred while installing or initializing the package FineReaderServer: .
[35D0:4214][2024-05-01T13:54:33]i319: Applied execute package: FineReaderServer, result: 0x80070643, restart: None
[35D0:4214][2024-05-01T13:54:33]e000: Error 0x80070643: Failed to execute MSI package.

Here are the support articles I read:

  1. https://support.abbyy.com/hc/en-us/articles/360003651999-Error-during-Engine-initialization-or-working-with-Licensing-Service-Error-1920-Licensing-service-failed-to-start
  2. https://support.abbyy.com/hc/en-us/articles/360012283399--FineReader-Licensing-Service-can-not-be-started-error-message-occurs-during-the-reinstallation
  3. https://support.abbyy.com/hc/en-us/articles/360017779539-Service-ABBYY-FineReader-Licensing-Service-failed-to-start-Verify-that-you-have-sufficient-privileges-to-start-system-services
  4. https://www.parallels.com/blogs/ras/sufficient-privileges-to-install-system_services/

Here is what I tried to solve the problem based on those articles:

  1. Manually deleting ABBYY folders in ProgramData, Program Files, Temp and Users after every installation attempt.
  2. Manually cleaning the registry after every installation attempt.
  3. Completely disabling Windows Firewall.
  4. Unchecking everything I could in McAfee (I can't completely disable it nor Carbon Black).
  5. Whitelisting ABBYY folders and processes in McAfee.
  6. Adding permissions to admin & all authorised users to log on as a service.
  7. Cleaning cache.
  8. Killing every non-system process I could in the Task manager before starting installation.
  9. Unchecking API, Support for Office File Formats, SharePoint support and "Let ABBYY FRS through Windows Firewall"  during installation

The combination of all of the above doesn't change anything. I tried it on another machine with Windows 11 Pro, and the error log is the same.

Here are my McAfee exceptions:

C:\Users\Public\ABBYY\
C:\ProgramData\ABBYY FineReader Server 14.0\
C:\Temp\ABBYY FineReader Server 14.0.4.680
C:\Program Files\ABBYY FineReader Server 14.0\
**\FineReader.exe
**\FineReaderOCR.exe
**\NetworkLicenseServer.exe
**\Comparator.exe
**\FineGuard.exe
**\FineUpdate.exe
**\Registrator.exe
**\ScreenshotReader.exe
**\HotFolder.exe

I don't have ABBYY folders in Program Files (x86), %username%\AppData\Local and %username%\AppData\Roaming\

Here are my installer settings:

Does anyone have any other suggestions?

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    Anzhelika Fedko

    Hi Oksana Dereza,

    As I see, the Customer Support Team is already in touch with you.
    I'm sure the Team will find the solution soon.

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